We guarantee that our customers will be 100% satisfied. If for some reason something does not meet your expectations, please inform our office within 24 hours and we will make arrangements to have the problem corrected at no additional cost. We guarantee to have your concerns addressed within 24 hours. All calls and appointments will be scheduled during business hours only. Helping Hands will only guarantee work that was completed and paid for by the client.
Each team is supervised by a team leader who is responsible for ensuring that the cleaning is done to your satisfaction. We also employ a quality assurance staff to perform periodic checks while the teams are cleaning. Each team member also signs off on “check sheet” after each job. We will also periodically follow up to ensure you are satisfied with your cleaning. Quality is our #1 priority!
Most customers give us a key to their home or a code to the garage, but other methods of entry can be agreed upon. All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor. Only our top management staff has access to the safe. Security is a major concern at Helping Hands, Inc. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For safety reasons, please do not rely on our cleaning professionals to let in workmen during the time we are in your home.